Privacy Policy

Welcome to Elabet. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy outlines how Elabet collects, uses, processes, and shares your personal information when you use our website, services, and applications (collectively, "Services"). By accessing or using Elabet's Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Review this policy periodically as it may be updated. Your continued use of our Services signifies your acceptance of any changes.

Elabet operates under strict regulatory requirements. Our data protection practices comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and the specific regulations governing online gambling in our operating jurisdictions.

To provide a secure, enjoyable, and compliant betting experience, Elabet collects various types of information. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification numbers (where required for verification). We collect this during registration and account verification processes.
• Financial Information: Details related to your deposits and withdrawals, such as payment method details (e.g., bank account numbers, credit/debit card numbers, e-wallet information). Elabet does not store full credit card numbers; our payment processors handle these securely.
• Transactional Data: Information about your betting activity, deposits, withdrawals, bonuses, and other transactions on our platform.
• Technical Data: This encompasses your IP address, browser type and version, operating system, device type, unique device identifiers, time zone settings, and other technology on the devices you use to access our Services.
• Usage Data: Information about how you use our website and Services, including pages viewed, time spent on pages, navigation paths, and referring URLs.
• Communication Data: Records of your interactions with us, including emails, live chat transcripts, and telephone calls (which may be recorded for quality and training purposes).
• Verification Documents: Copies of identification documents, utility bills, or other documents required for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.

Elabet uses the information we collect for several essential purposes, all aimed at providing a superior and secure betting experience:

• Account Management: To set up, maintain, and manage your Elabet account, including verifying your identity and age.
• Service Provision: To process your bets, deposits, and withdrawals, and to provide access to all features of our Services.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illicit, or illegal activities, ensuring platform integrity and compliance with AML regulations.
• Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.
• Personalization: To tailor your experience on Elabet, offering personalized content, promotions, and betting recommendations based on your preferences and activity.
• Marketing and Promotions: To send you marketing communications about Elabet's products, services, and promotions, where you have consented to receive them. You can opt out of these communications at any time.
• Compliance and Legal Obligations: To comply with our legal and regulatory obligations, including reporting to relevant authorities, conducting due diligence, and adhering to licensing requirements.
• Service Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality, performance, and user experience of Elabet's Services.

Elabet processes your personal data based on several legal grounds, as permitted by applicable data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our betting services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Elabet is subject, such as AML regulations, KYC requirements, and reporting to regulatory bodies.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by Elabet or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes fraud prevention, network security, direct marketing (where permitted), and service improvement.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for marketing communications or specific data processing activities. You have the right to withdraw your consent at any time.

Elabet may share your personal data with third parties under specific circumstances and always in accordance with this Privacy Policy and applicable laws:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT infrastructure, customer support, and marketing. These providers are contractually bound to protect your data and only use it for the purposes specified by Elabet.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government, regulatory, or law enforcement bodies if required by law, court order, or to comply with our licensing obligations, or to protect our rights, property, or safety, or the safety of others.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with specialized agencies and other gambling operators.
• Affiliates and Business Partners: In some cases, we may share data with our corporate affiliates or business partners for operational purposes or to offer joint services, always ensuring appropriate safeguards are in place.
• Auditors and Professional Advisors: We may share data with our auditors, lawyers, and other professional advisors as necessary to obtain professional services or comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of Elabet's assets, your personal data may be transferred as part of the transaction, subject to appropriate confidentiality agreements.

Elabet ensures that all third parties with whom we share data are subject to strict data protection obligations and that your privacy is respected.

Elabet takes the security of your personal data very seriously. We implement robust technical and organizational measures to protect your information from unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer), to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorized Elabet employees and service providers who need the information to perform their duties.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection best practices and security protocols.

While Elabet protects your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. We encourage you to also take precautions, such as using strong, unique passwords and keeping your account details confidential.

Depending on your jurisdiction and applicable data protection laws, you may have certain rights regarding your personal data held by Elabet. These rights typically include:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that Elabet correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute and may be subject to legal and regulatory retention requirements.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, contact our customer support team using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Elabet uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: These help us understand how visitors interact with our website by collecting information about page visits, traffic sources, and error messages. This data helps Elabet improve website performance.
• Functionality Cookies: These allow our website to remember choices you make (such as your username or language) and provide enhanced, more personalized features.
• Targeting/Advertising Cookies: These cookies deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the Elabet website's features.

Elabet retains your personal data only as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by various factors, including:

• Legal and Regulatory Obligations: We retain certain data for specific periods to comply with anti-money laundering (AML) laws, gambling regulations, and tax laws. For example, transaction records and identification documents may be kept for a minimum of five years after account closure.
• Contractual Obligations: Data related to your account and transactions will be retained for the duration of our contractual relationship with you.
• Legitimate Interests: We may retain data for a longer period if there is a legitimate business interest, such as fraud prevention, dispute resolution, or to enforce our terms and conditions.
• User Requests: If you request account closure, we will retain your data for the minimum period required by law and regulation before securely deleting or anonymizing it.

Once the retention period expires, your personal data will be securely deleted or anonymized, unless further retention is required for legal or regulatory reasons.

As Elabet operates globally, your personal data may be transferred to, stored, and processed in countries outside of your country of residence, including countries outside the European Economic Area (EEA), which may not have the same level of data protection laws as your home jurisdiction. When we transfer your data internationally, Elabet takes appropriate safeguards to ensure that your personal data receives an adequate level of protection. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide contractual obligations for data protection.
• Ensuring that the recipient is certified under an approved certification mechanism or adheres to approved codes of conduct.

By using Elabet's Services, you consent to the international transfer of your personal data as described in this policy.

Elabet's Services are not intended for individuals under the legal gambling age (typically 18 years or older, depending on jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will delete such information from our records immediately. If you believe we might have any information from or about a child, contact us immediately.

Elabet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email or through other communication channels. Review this Privacy Policy periodically to stay informed about how Elabet is protecting your information. Your continued use of our Services after any changes signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or Elabet's data protection practices, contact our dedicated customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website

We address your inquiries promptly and transparently.